Proflight Zambia Adopts Cashless Payments, Setting New Standards for Air Travel Efficiency
Proflight Zambia, the nation’s premier scheduled airline, is set to implement a landmark change in its payment processes by transitioning to a fully cashless payment system effective November 1, 2025. After this date, cash payments will no longer be accepted at any Proflight Zambia offices, with the sole exception of its Headquarters Sales Office in Lusaka. This move marks a significant milestone not only for the airline but also for the broader evolution of digital financial practices within Zambia’s travel sector.
This strategic shift is designed to streamline airline operations, enhance transaction security, and minimize the risks associated with cash handling and fraud. Proflight Zambia’s decision is perfectly aligned with the Bank of Zambia’s national policy to advance a cashless economy and mirrors established international best practices within the aviation industry. As digital transformation continues to shape the future of air travel, the airline’s approach positions it at the forefront of operational modernization in the region.
From November, customers booking flights and ancillary services with Proflight Zambia will gain access to a host of convenient digital payment options. These include payments by card in both Zambian Kwacha and US Dollar, as well as through popular mobile money platforms, bank deposits, and other secure digital channels. The array of payment choices is expected to deliver faster, more seamless transactions, freeing passengers from the constraints and inconveniences of cash-based systems.
Proflight Zambia has taken proactive steps to ensure the transition is as smooth as possible for its broad customer base. The airline is actively encouraging passengers to familiarize themselves with digital payment methods ahead of the November deadline. This includes setting up mobile money accounts and ensuring easy access to card payment facilities. The company’s Commercial and Finance teams are collaborating with all stations and sales offices to expand the acceptance of digital payments, offer clear guidance, and provide dedicated support throughout the transition period.
The impending shift to cashless operations is part of a broader commitment by Proflight Zambia to innovation, operational excellence, and customer-centric service. Digital payments bring multiple advantages: they significantly reduce transaction times, eliminate the hassle of carrying cash, and offer greater transparency and accountability. For passengers, this means less time spent queuing or handling payments at airports and sales offices, and more time focused on enjoying their journeys.
Security is a central driver behind the airline’s decision to move away from cash. By removing physical cash from most points of sale, Proflight Zambia is able to reduce exposure to theft, loss, and fraudulent activity. This not only protects the airline’s assets but also safeguards customer funds and personal information, building greater trust in the booking and payment process. The shift also supports the wider adoption of digital financial habits among travelers, a trend that is gaining momentum across sub-Saharan Africa.
On a national level, Proflight Zambia’s initiative dovetails with efforts by the Bank of Zambia and other regulatory bodies to promote a modern, digital economy. As cashless transactions become the norm, businesses across the travel and tourism sector are expected to follow suit, driving up levels of financial inclusion and fostering a culture of innovation. For industry professionals, staying ahead of these changes is essential—not only to meet regulatory requirements but also to respond to evolving consumer expectations and competitive pressures.
Digital payment systems also unlock new possibilities for collaboration and interoperability. By accepting a wide range of card and mobile money options, Proflight Zambia is making its services accessible to a broader market—including international visitors who may prefer global payment brands or regional mobile money solutions. The flexibility to pay in multiple currencies further streamlines the booking process and positions Zambia as an attractive, modern destination for both business and leisure travelers.
As the transition unfolds, the airline is pledging continued investment in staff training, customer education, and technological upgrades. Proflight Zambia’s teams will be on hand to assist travelers with any questions about digital payments and to troubleshoot potential concerns. The focus is on delivering a hassle-free, customer-first experience that reflects the best of contemporary airline standards.
In the words of Proflight Zambia’s Director Flight Operations, Capt. Josias Walubita, the move to cashless payments is a reflection of the airline’s enduring commitment to progress and putting the customer at the center of every decision. This transformation is not just about technology—it’s about creating a safer, faster, and more efficient environment for all stakeholders, while contributing to Zambia’s long-term economic development agenda.
Proflight Zambia’s adoption of a cashless system sends a clear signal to the wider industry: the future of African air travel is digital. As airlines, airports, and service providers across the continent embrace similar innovations, the benefits will ripple throughout the ecosystem—enhancing security, boosting efficiency, and raising the bar for customer service. For travel professionals in sub-Saharan Africa, the shift presents both a challenge and an opportunity to rethink business models, invest in new capabilities, and participate in a rapidly modernizing marketplace.
With this pioneering move, Proflight Zambia reinforces its reputation as a forward-looking carrier dedicated to safety, reliability, and world-class service. As Zambia’s aviation sector accelerates towards a digitally enabled future, travelers and industry stakeholders alike can look forward to a new era of convenience and connectivity.
